LogiShip-X FAQ
1. Payments
Q: What payment methods are accepted?
A: The accepted payment methods are listed on the checkout page.
2. Receiving Packages
Q: Do I need to notify LogiShip-X before my package arrives?
A: Yes, you must submit an Incoming Order Form before your package arrives at our warehouse.
Q: What happens if my package is lost before reaching LogiShip-X?
A: We are not responsible for packages lost in transit to our facility.
Q: Are there size limits for packages?
A: Yes, oversized packages (over 120 cm in any dimension or over 65 kg) may incur additional fees.
3. Storage Policy
Q: How long can I store my package for free?
A: Free storage is available for up to 45 days.
Q: What happens after 45 days?
A: A $1 daily storage fee will apply. The maximum storage period is 75 days, after which the package may be disposed of.
4. Repackaging & Consolidation
Q: Can I request repackaging for my packages?
A: Yes, we offer repackaging and consolidation to help reduce shipping costs.
Q: Can I request additional repackaging after it has been completed?
A: No, once repackaging is done, additional repack requests will not be accepted.
5. Shipping
Q: When will my package be shipped?
A: Shipping is processed after payment confirmation. Available options include Express, Priority, and Standard shipping.
Q: Who is responsible for return shipping and customs fees?
A: The customer is responsible for return shipping fees, duties, and taxes.
Q: What happens if my package is returned due to an incorrect address or customs issues?
A: LogiShip-X is not responsible for packages returned due to failed delivery, incorrect addresses, or customs issues.
6. Prohibited Items
Q: Are there restrictions on items I can ship with LogiShip-X?
A: Yes, we comply with international shipping regulations and do not ship prohibited or hazardous items as per IATA and ICAO guidelines.
Q: What happens if my item is deemed unsuitable for shipping?
A: LogiShip-X reserves the right to refuse any item that does not meet shipping regulations.
7. Refund, Return, Cancellation & Exchange Policy
A. Refunds
Q: Are shipping fees refundable?
A: No, initial shipping fees are non-refundable, even if a package is returned.
Q: Can I get a refund for X-Point Credits?
A: No, X-Point Credits are non-refundable.
Q: When are refunds processed?
A: Refunds will be issued after deducting applicable fees, including cancellation and transaction fees.
B. Returns & Exchanges
Q: Can I return or exchange a product if I used the Proxy Shopping Service?
A: Since LogiShip-X is not the original buyer, returns and exchanges must be handled directly with the retailer.
Q: Can I return a package if it is still in LogiShip-X's warehouse?
A: Yes, if the package remains in our warehouse, returns may be possible.
Q: Can I get a refund for dropshipping orders?
A: Refunds and cancellations are only possible if:
- The package arrived at the LogiShip-X warehouse within two days.
- The package is still in the carrier’s airport warehouse.
Q: Can I return a package after it has left Korea?
A: No, once the package has left Korea, refunds, cancellations, or exchanges are no longer possible.
C. Fees for Returns
Q: Are there fees for canceling or returning an order?
A: Yes, cancellation and return fees include:
- Cancellation processing fee: $10
- Handling fee: $1
- Transaction fee: 7% of the item price